Anlaufstelle/en

Language:	English • Deutsch

We have a mediation team at Metalab called Anlaufstelle.If you are experiencing difficulties with the space or with other individuals, and are unable or unwilling to resolve these issues on your own, you may contact our mediators:

• Andreas Czák - also called "Sonsti" or "Sonstwer" (he/him)
• eest9 (they/them)
• Juli (she/her)
• Elschi (she/her)

You can contact the individual persons personally or reach us collectively at anlaufstelle@metalab.at. The address is purely a forwarding address – all emails go directly to the persons mentioned above. There is no mailing list and no archive on the Metalab server.

Two members (Sonstwer, eest9) are often on site, two (Juli, Elschi) less frequently. This can be helpful when a more neutral outside perspective is needed. Please note: All members of the Anlaufstelle also visit Metalab privately.

Please read our Code of Conduct.

ÖGS – Austrian Sign Language

eest9 has sufficient knowledge of ÖGS and can also be a contact person for deaf people. Sonstwer is still learning ÖGS and does not yet know many words. If necessary, an interpreter can be called in – however, this requires advance notice and cost approval.

How we work

We discuss all enquiries together and usually respond within a week. We treat all content as strictly confidential – we only share it with your express consent.

What are we here for?

The Anlaufstelle can:

• Listen
• Mediate
• Reconcile
• Represent

The Anlaufstelle is responsible for:

• Concerns raised by members of the Metalab community who approach us directly as the point of contact for those affected/involved.
• Conflicts where personal communication is insufficient (we provide support, we do not argue on your behalf)
• Mediation within a limited (time) frame for two or more people.

The Anlaufstelle cannot:

• Issue bans from metalab.
• Determine guilt or act as an arbitration tribunal.
• Convey messages.
• Moderate mailing lists, chats or forums.
• Offer couples therapy.

Some issues or solution strategies are better dealt with by the social plenary, Jour Fixe or the metalab board (called Vorstand). If we suspect this to be the case, we will let you know.

Emergency Numbers

If you need immediate help, please contact:

SOCIAL PSYCHIATRIC EMERGENCY SERVICE (SND) – 01 31330

Around the clock, 365 days a year, for people in mental health crises

PSYCHOSOCIAL INFORMATION (PSI) – 01 4000 53060

Advice and information on psychiatric and psychosocial issues

TELEPHONE COUNSELLING – 142

24/7, confidential, also available via chat or email at telefonseelsorge.at

Euro emergency number – standard European emergency number – 112

Fire brigade headquarters – 122

Emergency number for gas leaks – 128

Police – 133

Mountain rescue – 140

Emergency medical service – 141

Ambulance service – 144

Emergency service for children and young people – 147

Poison control centre – 01 406 43 43

Emergency assistance for deaf and hearing-impaired persons

Deaf and hearing-impaired individuals can use the DEC112 smartphone app to contact the police (112 and 133), fire brigade (122), ambulance service (144) and mountain rescue service (140) via a text-based emergency call (DEC112). If, in the event of acute danger (domestic violence), it is not possible to make a voice or text-based emergency call, a so-called silent emergency call can be sent to the police via the DEC112 app. To do this, the exact address must be stored in the app or entered in the chat. Regardless of this, it is still possible to use the police's deaf service by calling 0800 133 133.

Further emergency numbers and contacts

https://www.oesterreich.gv.at/de/themen/notfaelle_unfaelle_und_kriminalitaet/notrufnummern