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We have a mediation team at Metalab called Anlaufstelle.If you are experiencing difficulties with the space or with other individuals, and are unable or unwilling to resolve these issues on your own, you may contact our mediators:

~~''In case you have any problems with the hackspace~~ or ~~people at the hackspace, that you can't or don't want to sort out on your own, you can turn to our mediators~~:''

* [[User:sonstwer|Andreas Czák - also called "Sonsti" or "Sonstwer"]] (he/him)

* [[Benutzer:Eest9|eest9]] (they/them)

* [[User:juli|Juli]] (she/her)

* [[User:elschi|Elschi]] (she/her)

* [[User:elschi|Elschi]]

You can contact the individual persons personally or reach us collectively at anlaufstelle@metalab.at. The address is purely a forwarding address – all emails go directly to the persons mentioned above. There is no mailing list and no archive on the Metalab server.

* [[User:juli|Juli]]

* [[User:sonstwer|Andreas Czák / "Sonstwer"]]

Two members (Sonstwer, eest9) are often on site, two (Juli, Elschi) less frequently. This can be helpful when a more neutral outside perspective is needed. Please note: All members of the Anlaufstelle also visit Metalab privately.

''~~You can contact a single mediator individually or all~~ of ~~them collectively at anlaufstelle@metalab.at~~.'' ~~E-Mails sent to this address will be forwarded to all of those people, they will not be stored on any metalab servers.~~

''Please read our '''[[Code_of_Conduct/en|Code of Conduct]]'''.''

== ÖGS – Austrian Sign Language ==

[[Benutzer:Eest9|eest9]] has sufficient knowledge of ÖGS and can also be a contact person for deaf people. [[User:sonstwer|Sonstwer]] is still learning ÖGS and does not yet know many words. If necessary, an interpreter can be called in – however, this requires advance notice and cost approval.

~~''Please read our '''[[Code_of_Conduct~~/~~en|Code of Conduct]]'''~~.''

== How we work ==

We discuss all enquiries together and usually respond within a week. We treat all content as strictly confidential – we only share it with your express consent.

== What are we here for? ==

==== The Anlaufstelle can: ====

* Listen

* Mediate

* Reconcile

* Represent

==== The Anlaufstelle is responsible for: ====

* Concerns raised by members of the Metalab community who approach us directly as the point of contact for those affected/involved.

* Conflicts where personal communication is insufficient (we provide support, we do not argue on your behalf)

* Mediation within a limited (time) frame for two or more people.

==== The Anlaufstelle cannot: ====

* Issue bans from metalab.

* Determine guilt or act as an arbitration tribunal.

* Convey messages.

* Moderate mailing lists, chats or forums.

* Offer couples therapy.

Some issues or solution strategies are better dealt with by the social plenary, Jour Fixe or the metalab board (called Vorstand). '''If we suspect this to be the case, we will let you know.'''

== Emergency Numbers ==

~~In some cases where~~ immediate help ~~is needed~~ contact ~~these numbers~~:

If you need immediate help, please contact:

'''SOCIAL PSYCHIATRIC EMERGENCY SERVICE (SND) – 01 31330'''

Around the clock, 365 days a year, for people in mental health crises

'''PSYCHOSOCIAL INFORMATION (PSI) – 01 4000 53060'''

Advice and information on psychiatric and psychosocial issues

'''TELEPHONE COUNSELLING – 142'''

24/7, confidential, also available via chat or email at [https://telefonseelsorge.at telefonseelsorge.at]

'''Euro emergency number – standard European emergency number – 112'''

'''Fire brigade headquarters – 122'''

'''Emergency number for gas leaks – 128'''

'''~~SOCIAL PSYCHIATRIC EMERGENCY SERVICE - SOZIALPSYCHIATRISCHER NOTDIENST (SND)~~'''

'''Police – 133'''

People in mental crises need immediate, unbureaucratic and professional help. The Social Psychiatric Emergency Service (SND) is therefore available around the clock as an emergency and crisis service under the telephone number '''~~01 31330~~'''~~. Available by telephone daily from 0:00 to 24:00, 365 days a year.~~

'''Mountain rescue – 140'''

'''~~PSYCHOSOCIAL INFORMATION (PSI)~~'''

'''Emergency medical service – 141'''

~~Any person who needs help and support or just general information regarding psychiatric or psychosocial issues can avail of the services offered by this counselling facility.~~

'''Ambulance service – 144'''

'''~~01 4000 53060~~'''

'''~~Poisoning:~~ Emergency ~~Call & Advice'''~~

'''Emergency service for children and young people – 147'''

~~In case of suspected poisoning, the Poisoning Information Centre (VIZ) provides advice around the clock.~~

~~Emergency number: '''01 406 43 43~~'''

On the basis of the facts communicated by telephone, the doctor at the Poisoning Information Centre (VIZ) assesses whether there is a health risk and medical help is needed. The consultations concern medicines, chemical substances or household products, plants, fungi, animals (e.g. snakebites), addictive and stimulant substances as well as unknown substances.

'''Poison control centre – 01 406 43 43'''

~~'''Telephone counselling'''~~

== Emergency assistance for deaf and hearing-impaired persons ==

~~For people in a difficult life situation or crisis~~, a ~~confidential conversation with competent contact persons is possible~~, ~~around~~ the ~~clock~~, ~~even on holidays.~~

Deaf and hearing-impaired individuals can use the [https://www.oesterreich.gv.at/de/linkresolution/link/25131 DEC112 smartphone app] to contact the police (112 and 133), fire brigade (122), ambulance service (144) and mountain rescue service (140) via a text-based emergency call (DEC112). If, in the event of acute danger (domestic violence), it is not possible to make a voice or text-based emergency call, a so-called [https://www.oesterreich.gv.at/de/linkresolution/link/25133 silent emergency call] can be sent to the police via the DEC112 app. To do this, the exact address must be stored in the app or entered in the chat. Regardless of this, it is still possible to use the police's deaf service by calling 0800 133 133.

~~(Can also be done via chat~~ or e-~~mail at~~ [~~http~~://~~telefonseelsorge~~.~~at telefonseelsorge~~.at]).

~~'''142''~~'

== Further emergency numbers and contacts ==

https://www.oesterreich.gv.at/de/themen/notfaelle_unfaelle_und_kriminalitaet/notrufnummern

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